File a Complaint
Consumers have the piece of mind, if they ever have an issue or dispute with a NARI Greater Cleveland Contractor, our Chapter provides a Grievance procedure to help resolve issues without arbitration.
Processing Your Complaint
All complaints must be in writing. Please contact the NARI Greater Cleveland Office at (216) 631-7764 and the Ethics Committee liaison on staff, will mail you a complaint packet. Once you receive the packet, completely fill out the Consumer Complaint form or the Member to Member Complaint form and mail it back to the NARI office, along with a copy of the original contract, any change orders, any and all warranties, and any other documents you feel may add credibility to your cause. NOTE: NARI only considers complaints received within one year of the date of original breach of contract. NARI will not be able to act as a third party mediator if either party has contacted an attorney.
Once the NARI office has received your complaint packet, the following steps are taken:
This process may take upwards of 60 days, however, NARI has a 95% success rate during the mediation process. If we are unable to resolve the complaint, NARI will suggest pursuing arbitration.
QUESTIONS? Call 216-631-7764